Hearing Directory collects non-personal information about your use of the Site, special promotions and newsletters.
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Hearing Directory collects personally identifiable information you provide when you sign up to receive our email newsletter, call the Hearing Directory contact phone number, send us an email, send us a message through our online forms or through public forums, reach out to Hearing Directory via online chat, call one of the clinic phone numbers posted on the Site, talk to agents within the Hearing Directory call center, post a review and rating of a clinic in our directory or download one of our free guides. We use the personally identifiable information you provide to respond to your questions, provide you specific services you select, help you find a clinic in your area, help you navigate the information on the Site, conduct follow-up surveys and send you emails about website maintenance and updates.
Newsletters and emails
Please note: Hearing Directory does not send out paper newsletters in the mail.
At various times as you use the Site, you may be given the opportunity to sign up for recurring informational email newsletters from Hearing Directory. At the time you sign up for our email newsletters or at any time thereafter, you can choose to opt out of receiving additional email newsletters from Hearing Directory.
In order to subscribe to our email newsletter, we need contact information such as your name and email address. This personally identifiable information may be shared with our Corporate Partners when you subscribe to our newsletter. You can unsubscribe from the newsletters by simply clicking on the "unsubscribe" link at the bottom of any email newsletter. You will then receive an email from our automated unsubscribe service. Click the "unsubscribe" button in the email. You will be unsubscribed from the newsletter within two to three business days. If you are experiencing difficulties with our automated unsubscribe service, you can email Hearing Directory at firstname.lastname@example.org. Our staff will unsubscribe you in two to three business days.
In some cases, when you click on a link or an advertisement in an email or newsletter, your browser may be momentarily directed to the website of a third party which, acting on behalf of Hearing Directory (see Disclosure to website service and content contractors, below), notes or "counts" your response to the email or newsletter before re-directing your browser to its proper destination; this re-direction process will not be apparent to you.
Call tracking and consumer surveys
Calls may also be reviewed in order to identify a pool of potential candidates for follow-up surveys. These consumers are contacted by a Hearing Directory call center for a brief survey about the outcome and the experience with the clinic they visited. The phone survey may be declined by the consumer. The survey data may be reported to Corporate Partners. Call data and survey results may be provided to the public in aggregate form only.
Calling the Site or using online chat
When you contact the Site through any posted phone numbers or through online chat, your session may be recorded for quality assurance. During the call or chat session, Hearing Directory may request personally identifiable information to assist you in navigating the Site or finding a clinic in your area. Call and chat data and recordings may be made available to our Corporate Partners in order to provide feedback about the call experience and outcome. If you do not want to have your personally identifiable information shared in this way, do not contact the Site through phone or online chat and discontinue use of the Site.
Downloading a free guide
In order to download a free guide from the Site, you must provide contact information such as your name and email address. This personally identifiable information may be shared with our Corporate Partners.
As a service to our users, the Site features public forums where users with similar interests or medical conditions can share information and support one another. Clinic reviews are one such forum. We may also offer online discussions moderated by medical or healthcare experts.
Any information (including personally identifiable information) you share in an online review or discussion is by design open to the public and is not a private, secure service. Think carefully before disclosing any personally identifiable or personal health information in any public forum. What you have written may be seen, disclosed to or collected by third parties and may be used by others in ways we are unable to control or predict, including to contact you for unauthorized purposes.
Through email invitations, online surveys or online focus groups, the Hearing Directory market research department or its operations contractors acting on its behalf, conducts research surveys in order to gather feedback about the Site, Corporate Partners, and opinions on important healthcare issues.
Information collected by third parties not acting on Hearing Directory's behalf
Disclosure of aggregate information
Hearing Directory may provide aggregate information to third parties. For example, we might inform third parties regarding the number of users of the Site and the activities they conduct while on the Site. We might also inform a company (that may or may not be an advertiser on our site) that "25% of our users dispense hearing aids." Depending on the circumstances, we may or may not charge third parties for this aggregate information. We require parties with whom we share aggregate information to agree they will not attempt to make this information personally identifiable, such as by combining it with other databases.
Listed below are some of the security procedures Hearing Directory uses to protect your privacy:
Removing your personal information
If you have a complaint or problem, please email us at email@example.com. Our customer service department will forward your complaint to the appropriate internal Hearing Directory department for a response or resolution. We try to answer every email within 48 business hours but we may not always able to do so. If you want to (1) delete your personally identifiable information from our systems, or (2) update the personally identifiable information that you have provided to us, please email us at firstname.lastname@example.org.
If you do not receive adequate resolution of a privacy related problem, you may write to Hearing Directory Privacy Help Desk at:
13-280 West Beaver Creek Rd
Richmond Hill, ON L4B 3Z1
Limitations on removing or changing information
Upon your request, we will delete your personally identifiable information from our active databases and where feasible from our backup media. Be aware that it is not technologically possible to remove each and every record of the information you have provided to the Site from our servers.