A message from NexGen Hearing - West Kelowna about COVID-19:
We are booking a limited number of appointments. Protective procedures such as counter shields, personal protective equipment, ample time between booked appointments for sanitization are in place. Face masks are required to be worn during your visit.
Registered Hearing Instrument Practitioner / Owner
Tom Millar has over twenty years of practical experience in the hearing field. He has a passion in finding the right solution for those suffering with hearing loss and answering questions for all their hearing needs.
Customer Care Representative
Bonnie is our Customer Care Representative and has been with our NexGen Hearing team since 2014. She has many years of experience working as a Medical Office Assistant, and is passionate about supporting clients and her healthcare provider team. Bonnie is highly organized and efficient, and is an integral part of our team in helping to support and encourage better hearing in the community. She will be happy to speak with you at your next call or visit to our clinic.
Read 5 verified patient reviews for NexGen Hearing - West Kelowna! Their average review score is 5 () from 5 reviews.
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“When I found out I needed to get hearing aids about 3 years ago, my first stop was NexGen in West Kelowna. I have to say they are the best company I have ever dealt with, from their friendliness to product knowledge. No matter how small a problem you have, from picking up new hearing aid parts or getting the advise we all need from time to time, they are always willing to do anything for you. Bonnie has become like a friend to me and I enjoy having to go and see her as often as I can! ”
“Was greeted by both Bonnie and Crystal as I walked in the door. They were able to order me a battery cover and fix it in very short time. Best service I've had in a very long time. Ledt there feeling all warm amd fuzzy inside. Thanks ladies. ”
“I took my elderly mother in for a hearing test with Tom Miller. He was very professional and also very caring, asking questions and taking time to get to know my mom a little before the testing. She did have some moderate hearing loss related to her age and Tom explained moms results, her options regarding hearing aids and the benefits to her, in a clear and easy to understand way. We got the hearing aids free of charge for a 21 day trial period and mom was shown how to insert and charge them etc., they really took their time with her. Unfortunately, moms memory loss made her unable to use the aids correctly, which left her confused and frustrated, so at this time, her mental health trumped her hearing loss, and we returned the hearing aids within the trial period. The staff was very understanding, no pressure or hassle to return them. I highly recommend Tom and the rest of the staff for their compassion, genuine concern and professionalism, if you are looking for a hearing exam for yourself or a loved one. Many thanks! ”
“I was very happy with the service, they were on time, very polite and did a great job, would recommend to anyone.”
“Hi. I’m one of those people who over time had significant hearing loss through different forms of industrial noise, I didn’t realize it was as bad as it was until I went in to Nexgen. The professionalism of the staff and thorough job of explaining everything by Tom was extremely helpful. My wife and I can actually have a meaningful conversation now without the constant huh huh lol. She is much happier and our conversations are no longer misconstrued. Thank you to Tom and Bonnie for the great service and helping me to hear all the little sounds I didn’t realize I was even missing! Thanks Nexgen”
At NexGen Hearing - West Kelowna, our highly skilled team of hearing professionals are passionate about helping our clients reconnect with the world around them. It is our priority to find the best solution for your specific hearing needs so you can enjoy better quality of life. Our greatest joy is seeing the life-changing impact that hearing aids have on our clients.
We are proud to have been invited to speak about hearing health for various community service groups and associations in both West Kelowna and Peachland. We are passionate about healthy hearing and serving clients within the community daily.
Call us today to schedule your next appointment and enjoy FREE parking!
Our featured hearing services include:
- Complete diagnostic hearing tests with personalized consultations
- Individualized hearing aid selection and dispensing
- Modern hearing aid technology from trusted manufacturers
- Hearing aid cleaning, repairs and adjustments
- Tinnitus assessments
- Custom earmolds including noise-protection, swim molds and musician plugs
- Assistive Listening Devices (ALD's)
- Batteries and supplies
- Comprehensive Hearing Aid Care (CHAC) plan
Service pets welcome
Assistive listening devices
|Monday||9 am - 5 pm|
|Tuesday||9 am - 5 pm|
|Wednesday||9 am - 5 pm|
|Thursday||9 am - 5 pm|
|Friday||9 am - 5 pm|
Service pets welcome
Assistive listening devices
Accepted forms of payment
- American Express
- Financing available for those who qualify
- Insurance accepted, please call for details