NexGen Hearing - West Kelowna

2139 Louie Dr Unit 102 Westbank, BC V4T 3E6
(778) 436-2433
Clinic location map

A message from NexGen Hearing - West Kelowna about COVID-19:

Protective procedures such as counter shields, personal protective equipment, ample time between booked appointments for sanitization are in place. Face masks are recommended to be worn during your visit.

Staff

Photo of Tom Millar, (RHIP)  from NexGen Hearing - West Kelowna

Tom Millar,
(RHIP)

Registered Hearing Instrument Practitioner / Owner

Tom Millar has over twenty years of practical experience in the hearing field. He has a passion in finding the right solution for those suffering with hearing loss and answering questions for all their hearing needs.

Photo of Bonnie Dagg from NexGen Hearing - West Kelowna

Bonnie Dagg

Customer Care Representative

Bonnie is our Customer Care Representative and has been with our NexGen Hearing team since 2014. She has many years of experience working as a Medical Office Assistant, and is passionate about supporting clients and her healthcare provider team. Bonnie is highly organized and efficient, and is an integral part of our team in helping to support and encourage better hearing in the community. She will be happy to speak with you at your next call or visit to our clinic.

Reviews

Hearing Directory posts all positive and negative reviews that meet publishing criteria.

Read 7 verified patient reviews for NexGen Hearing - West Kelowna! Their average review score is 5 () from 7 reviews.

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“I would highly recommend NexGen in West Kelowna. Tom is very friendly and knowledgeable.I have been very happy with my hearing aides.Bonnie always has a smile and will go the extra mile for anyone. ”

Joan V. of West Kelowna, BC   
09/19/2022    Review submitted online

“Tom spent a lot of time ensuring I had the correct solution to my hearing situation. He worked with the DVA to obtain the support to make my purchase easy.”

DARWIN H. of West Kelowna, BC   
05/31/2022    Review submitted online

“When I found out I needed to get hearing aids about 3 years ago, my first stop was NexGen in West Kelowna. I have to say they are the best company I have ever dealt with, from their friendliness to product knowledge. No matter how small a problem you have, from picking up new hearing aid parts or getting the advise we all need from time to time, they are always willing to do anything for you. Bonnie has become like a friend to me and I enjoy having to go and see her as often as I can! ”

Rita H. of Peachland, BC   
11/30/2021    Review submitted online

“Was greeted by both Bonnie and Crystal as I walked in the door. They were able to order me a battery cover and fix it in very short time. Best service I've had in a very long time. Ledt there feeling all warm amd fuzzy inside. Thanks ladies. ”

Teresa S. of West Kelowna, BC   
11/24/2021    Review submitted online

“I took my elderly mother in for a hearing test with Tom Miller. He was very professional and also very caring, asking questions and taking time to get to know my mom a little before the testing. She did have some moderate hearing loss related to her age and Tom explained moms results, her options regarding hearing aids and the benefits to her, in a clear and easy to understand way. We got the hearing aids free of charge for a 21 day trial period and mom was shown how to insert and charge them etc., they really took their time with her. Unfortunately, moms memory loss made her unable to use the aids correctly, which left her confused and frustrated, so at this time, her mental health trumped her hearing loss, and we returned the hearing aids within the trial period. The staff was very understanding, no pressure or hassle to return them. I highly recommend Tom and the rest of the staff for their compassion, genuine concern and professionalism, if you are looking for a hearing exam for yourself or a loved one. Many thanks! ”

Donna S. of West Kelowna, BC   
12/02/2020    Review submitted online

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Clinic details

Hearing loss can impact the ones you love.

At NexGen Hearing - West Kelowna, our highly skilled team of hearing professionals are passionate about helping our clients reconnect with the world around them. It is our priority to find the best solution for your specific hearing needs so you can enjoy better quality of life. Our greatest joy is seeing the life-changing impact that hearing aids have on our clients.

We are proud to have been invited to speak about hearing health for various community service groups and associations in both West Kelowna and Peachland. We are passionate about healthy hearing and serving clients within the community daily.

Call us today to schedule your next appointment and enjoy FREE parking!

Hearing care services

Our featured hearing services include:

  • Complete diagnostic hearing tests with personalized consultations
  • Individualized hearing aid selection and dispensing 
  • Modern hearing aid technology from trusted manufacturers
  • Hearing aid cleaning, repairs and adjustments
  • Tinnitus assessments
  • Custom earmolds including noise-protection, swim molds and musician plugs
  • Assistive Listening Devices (ALD's) 
  • Batteries and supplies
  • Comprehensive Hearing Aid Care (CHAC) plan

Amenities

Convenient parking

Convenient parking

Wheelchair accessible

Wheelchair-accessible

Service pets welcome

Service pets welcome

Assistive listening devices

Assistive listening devices

Financing available

Financing available

Tinnitus

Tinnitus

(778) 436-2433

Hours of operation

SundayClosed
Monday9 am - 5 pm
Tuesday9 am - 5 pm
Wednesday9 am - 5 pm
Thursday9 am - 5 pm
Friday9 am - 5 pm
SaturdayClosed

Visit our other locations

NexGen Hearing - Kelowna
1940 Harvey Ave Unit 100
Kelowna, BC V1Y 8J8

View Details

Amenities

Convenient parking

Convenient parking

Wheelchair accessible

Wheelchair-accessible

Service pets welcome

Service pets welcome

Assistive listening devices

Assistive listening devices

Financing available

Financing available

Tinnitus

Tinnitus

Clinic links

Accepted forms of payment

  • Visa
  • MasterCard
  • American Express
  • Cash
  • Cheque
  • Debit
  • Financing available for those who qualify
  • Insurance accepted, please call for details
Disclaimer: This clinic profile is for general information purposes only.